Monday 20th of November 2017

FAQ

:How do I open a demo account?

A: The demo accounts are a great way to get a feel for – live trading. We want customers to feel comfortable trading in our platform before placing real money in an account. For a FREE DEMO, please sign-up here.

 

: Do demo accounts involve real money?

A: No. The money provided in the demo account  is virtual play money with an initial deposit of either $50,000 or another amounts you select. This virtual play money is provided so that you may practice trading before opening a live account.

No charges are incurred for the transactions that you make. Demo accounts are only intended to familiarize you with the functionality of  trading platforms. As in all trading environments, live results may differ from demo results.

 

: Can I register for an live account online?

A: Yes, click here to access the online live account registration form.

 

: Does Metaquotes offer an API?

A: Metaquotes offers a free API for the MetaTrader 3 version. Although, the API is available to the general public. Trading through an API normally falls under certain terms and conditions. Please review the API. 

 

: How do I know if I have a virus or spyware (malware)?

A: Spyware or a computer virus may be installed on your computer. In the event that Spyware was installed on your computer even though you may have removed the virus, or fix the problems it caused, the spyware remains on your computer. The Spyware remains on a user's computer collecting data and reporting back to parties interested in stealing information. Clues that you may have Spyware:

  • Slow Internet connection.
  • Excessive amount of annoying pop-up windows.
  • Computer crashes.
  • Identity theft.

To find out if you have a virus or spyware, run your virus protection software and any scanning tools.

 

: I have a wireless network and I cannot connect to it. What do I do?

A: Power cycling your modem can often restore connectivity. Here's how:

  • Shut down and turn off all computers on the network.
  • Unplug both the cable modem and the router.
  • Wait a few minutes. Plug in the cable modem.
  • After the lights stop flashing on the cable modem (could take up to a minute), plug the router back in.
  • Wait until the lights stop flashing on the router. Turn on any computer on the network.

 

: How do I add my custom indicators onto my trading platform?

A:This file will have to be of the .mql format - meaning it has to end with .mql.

The steps are as follows:

  • Save this file to the following folder, using 'Save As': C:Program FilesFXDD-MetaTrader4 expertsindicators
  • After saving, find the file test_indicator.mql in that folder. The symbol for a .mql file is a yellow diamond with an exclamation mark inside it.
  • Next restart MetaTrader and find the new indicator in MetaTrader's Navigator to the left side, in the Custom Indicators folder.
  • To add the indicator to a chart, simply select a chart, then double-click on the indicator in the Custom Indicators folder, select any non-default values you would like to have modified, then select OK.

 

: How can I create trend lines and other line studies?

A:The steps are as follows:

  • On the top Menu bar, select INSERT
  • Then select the desired trend line.
  • After releasing the mouse button, a graphic icon of the selected trend line with a cross hair attached will appear. Using the mouse, place the cross hair over the selected chart. Click and hold the mouse button while moving the mouse to adjust the size of the trend line.

Line study short cuts can also be quickly accessed by clicking on VIEW > TOOLBARS > LINE STUDIES to make the icons appear right below the Menu Bar.

There are additional options to select that appear on the top of the screen. These include fast clicks to the Trend line, Crosshair, Fibonacci Retracement, etc.

Why GI Partners

Offering some of the tightest spreads and lowest margins across the industry.

  • Providing you with competitive spreads
  • Help you make better-informed trading decisions
  • Excellent products and quality service
  • Providing trading mobile application download
  • Client funds are held in segregated accounts